SWEET STYLES NATURALS POLICY

Thank you for choosing Sweet Styles Naturals. To ensure a smooth, professional experience for all clients, please review our policies below.
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APPOINTMENTS & DEPOSITS
 

• A 50% deposit is required to reserve your appointment.

• This deposit is refundable only if you cancel 48 hours before your scheduled time appointment.

• Cancellations made less than 48 hours before your appointment cannot be refunded. However, you may reschedule (one time) 48 hours before your scheduled time appointment to transfer the deposit to a new date.

• If you do not reschedule 48 hours before your original appointment, the deposit is forfeited.

• Once you reschedule, your initial deposit becomes non-refundable.

• No-call/no-show will result in a charge of 100% of the service; you will also be ineligible to rebook in the future.

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PAYMENTS

• After your service, the remaining 50% balance is due.

• We accept cash, Zelle, PayPal only.

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BOOKING SERVICES

• Please book all services you need at the time of scheduling, so we can allot proper timing.

• If you’re unsure about what to book, please schedule a consultation first only.

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TARDINESS​

• Please arrive 10–15 minutes prior to your appointment.

• If you are running late, let us know. We can hold your appointment for up to 15 minutes.

• After 15 minutes, we reserve the right to cancel your appointment and charge 100% of the service (your deposit will be retained, and the remaining balance will be charged to the card on file).

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RESCHEDULING 

• To reschedule, please use the link in your confirmation email 48 hours before your appointment. If you’re unable to access the link, you may instead email or text us within that 48-hour window. Once you reschedule, your original deposit is non-refundable.

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SERVICE SATISFACTION & ADJUSTMENTS

• We do not offer refunds on completed services.

• If you are dissatisfied, please notify us within 48 hours of your service. We will do our best to address your concerns if deemed appropriate and within reason.

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MANDATORY CONSULTATIONS

• A consultation is required for any client who:

  • Is transitioning from relaxed to natural hair

  • Has excessive heat damage or relies on flat ironing

  • Suffers from severe dryness or damage

  • Is newly natural

  • Has only worn protective styles

  • Has not consulted a professional for their natural curly hair

  • Frequently wears tight ponytails/buns

  • Is new to wash-and-go styling

  • Is unsure of a desired style 

• If you fall into these categories, please book a consultation along with your service.

  • If you only need guidance on understanding your natural hair or selecting the right service, schedule a consultation only. Afterward, you may book the appropriate styling service based on our evaluation.

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COLOR CONSULTATION

• Please note that we only offer color services to returning clients. A complimentary consultation is mandatory before any color service.

• Do not book a color service without first booking a color consultation.